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1735569 - HTTP 500 Internal Server Error when access CMC or BI launchpad on Netweaver Java Application server

Symptom

  • HTTP 500 Internal Server Error is thrown on a NW7.3 Java Application server when trying to access the CMC or BI Launchpad URLs [eg. http://<WEB_APP_SERVER>:<PORT>/BOE/CMC]
  • The error is thrown in place of the login form when the page is accessed
  • The error starts either after a fresh install of SAP BI4.0 system or after a patch has been applied and after
    manually deploying the Business Objects web applications (BOE.sca) from a BI4.0 FP03 environment using JSPM
  • Same workflow on Tomcat 6 Application server works fine
  • All applications are configured on AIX 7.1 Operating System
  • Error as captured on the default trace:
    500 Internal Server Error

    Error: Application error occurred during the request processing.

    -----------------------------------------------------------------------
    Java Details:

    Cannot process an HTTP request to servlet [equinoxbridgeservlet] in
    [BOE] web application.
    [EXCEPTION]
    com.sap.engine.services.servlets_jsp.server.exceptions.WebServletException: Cannot load filter [null]. Error is:
    [java.lang.ClassNotFoundException:
    com.businessobjects.pinger.TimeoutManagerFilter


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Environment

SAP BusinessObjects BI 4.0 [All patch levels]
NetWeaver 7.3 (NW 7.3)
All supported AIX and Solaris platforms

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

NW7.3 http500 Netweaver AIX 6.0 6.1 7.0 7.1 longlink GNU TAR gnutar Infoview , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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