Symptom
- Selecting Cleansing Package Builder tab in Information Steward throws error when SSL (https) is enabled on the tomcat.
- Fatal: The web service call failed. Fault code: Server.Error.Request. Fault string:HTTP request error.
- Cleansing Package Builder is not available.
- Contact your Information Steward administrator to restart the CPBWebservice web service. After the web service is back up, log off Information Steward and log back in.
- Error: Unable to access the web server. (MUI-10039).
- Error: DecodingError: The web service call failed. Fault code: DecodingError.Fault string: SOAP Response cannot be decoded. Raw response:
- Error: HTTP error: (500)
- In the browser developer tools network tab, HTTP 500 can be observed during POST to https://servername:port/CPBWebService/sevices/Admin.AdminHttpsSoap11Endpoint/
- Redeploying CPBWebservice does not resolve the issue.
- Getting Internal Server error when going to http://<SERVER>:<TOMCAT_PORT>/CPBWebservice > Services
- KBA 2560838 performed but it did not solved the issue.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Read more...
Environment
- SAP Information Steward 4.x
- All Supported Platforms
Product
SAP Information Steward 4.0 ; SAP Information Steward 4.1 ; SAP Information Steward 4.2 ; SAP Information Steward 4.3
Keywords
BOIS , IS , SSL , Cleansing Package Builder, CPB HTTPS, fatal, CPB, internal server error,, CPBWebservice, MUI10039 , KBA , EIM-IS , Information Steward , EIM-IS-SVR , Information Steward - Administration/Server , EIM-IS-CPB , Information Steward - Cleansing Package Builder , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview