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1737810 - Selecting Cleansing Package Builder tab throws fatal error when SSL is enabled on the tomcat - SAP Information Steward


  • Selecting Cleansing Package Builder tab in Information Steward throws error when SSL (https) is enabled on the tomcat. 
  • Fatal: The web service call failed. Fault code: Server.Error.Request. Fault string:HTTP request error.
  • Cleansing Package Builder is not available.
  • Contact your Information Steward administrator to restart the CPBWebservice web service. After the web service is back up, log off Information Steward and log back in. 
  • Error: Unable to access the web server. (MUI-10039).
  • Error: DecodingError: The web service call failed. Fault code: DecodingError.Fault string: SOAP Response cannot be decoded. Raw response:
  • Error: HTTP error: (500)
  • Redeploying CPBWebservice does not resolve the issue.
  • Getting Internal Server error when going to http://<SERVER>:<TOMCAT_PORT>/CPBWebservice > Services
  • errorhttp.jpg



SAP Information Steward 14.x


SAP Information Steward 4.0 ; SAP Information Steward 4.1 ; SAP Information Steward 4.2


BOIS , IS , SSL , Cleansing Package Builder, CPB HTTPS, fatal, CPB, internal server error,, CPBWebservice , KBA , EIM-IS , Information Steward , EIM-IS-CPB , Information Steward - Cleansing Package Builder , Problem

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