SAP Knowledge Base Article - Preview

1738272 - TICKET_ISSUER_NOT_TRUSTED : Account information not recognized: Logon ticket could not be validated by system

Symptom

Logging on to Businessobjects Enterprise from the SAP Portal gives the following error:

Account information not recognized: Logon ticket could not be validated


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Environment

XI3.1

BI4

SAP BW

SAP Portal

Product

SAP BusinessObjects Business Intelligence platform all versions

Keywords

TICKET_ISSUER_NOT_TRUSTED, portal, sso , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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