1743755 - Crystal report cache server 'running with error' and disabled after installing BI 4.0 SP04 update

• After installing BI 4.0 SP04 update, Adaptive Processing server (APS), Crystal Cache and Xcelsius Cache server processes FAIL to start after applying the patch
• However the server worked fine at SP02 patch level with additional patches before the upgrade
• Open CCM and go to Manage Servers > You will find CrystalReportCacheServer is running with errors and is Disabled.
• Crystal Reports Cache server's logs would have the following errors:
  
  |2c603bef-8677-c8a4-8a3d-94bf97eaac7d|2012 07 11 13:08:18:765|-0400|Debug| |<<| | |crcache_sapbojbox.CrystalReportsCacheServer| 6472|6884|| ||||||||||||||||||||||ras21-core:   -XX:ErrorFile=C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/\crcache_sapbojbox.CrystalReportsCacheServer_java_dump_@PID_@COUNT.log�
  .\jvm\InProcJVMManager.cpp:354:-: TraceLog message 664
  |3725484c-93e1-0254-f959-e6b8f3f67a9c|2012 07 11 13:08:18:765|-0400|Debug| |<<| | |crcache_sapbojbox.CrystalReportsCacheServer| 6472|6884|| ||||||||||||||||||||||ras21-core:   -XX:GCHistoryFilename=C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/\crcache_sapbojbox.CrystalReportsCacheServer_java_gc.prf�
  .\jvm\InProcJVMManager.cpp:356:-: TraceLog message 665
  |d78877a9-cb96-dad4-1b8e-50039738f8c3|2012 07 11 13:08:18:765|-0400|Debug| |<<| | |crcache_sapbojbox.CrystalReportsCacheServer| 6472|6884|| ||||||||||||||||||||||ras21-core: END TRACING JVM COMMAND LINE�
  .\jvm\InProcJVMManager.cpp:358:-: TraceLog message 666
  |593bf49f-20ca-4304-fa72-7a60332d1905|2012 07 11 13:08:18:765|-0400|Information| |==| | |crcache_sapbojbox.CrystalReportsCacheServer| 6472|6884|| ||||||||||||||||||||||ras21-core: Creating the Java VM�
  .\jvm\InProcJVMManager.cpp:369:-: TraceLog message 667
  |69e3de49-58b4-7164-99b7-5102c63795d4|2012 07 11 13:08:19:276|-0400|Debug| |<<| | |crcache_sapbojbox.CrystalReportsCacheServer| 6472|6884|| ||||||||||||||||||||||ras21-core: JNI_CreateJavaVM returned 0�
  .\jvm\InProcJVMManager.cpp:387:-: TraceLog message 668
  |3a68d25f-37ea-ac14-09bc-d53994964cc4|2012 07 11 13:08:19:276|-0400|Information| |==| | |crcache_sapbojbox.CrystalReportsCacheServer| 6472|6884|| ||||||||||||||||||||||ras21-core: Successfully created the Java VM�
  .\jvm\InProcJVMManager.cpp:391:-: TraceLog message 669
  |5613517f-221f-49c4-1935-26e757a01be9|2012 07 11 13:08:19:276|-0400|Information| |==| | |crcache_sapbojbox.CrystalReportsCacheServer| 6472|6884|| ||||||||||||||||||||||ras21-core: Getting the startup class object�
  .\jvm\InProcJVMManager.cpp:58:-: TraceLog message 670
  |7bc64522-eeb2-4bd4-ca43-ec42db2fd4c0|2012 07 11 13:08:19:285|-0400|Error| |>>| | |crcache_sapbojbox.CrystalReportsCacheServer| 6472|6884|| ||||||||||||||||||||||ras21-core: An exception occurred in the most recent JVM call on this thread�
  .\jvm\InProcJVMManager.cpp:104:-: TraceLog message 671
  |36992868-58b2-2314-dab9-59b3aa157de9|2012 07 11 13:08:19:285|-0400|Error| |>>| | |crcache_sapbojbox.CrystalReportsCacheServer| 6472|6884|| ||||||||||||||||||||||ras21-core: Exception from JVM: java.lang.NoClassDefFoundError: com/businessobjects/ras21/servercore/servercontainer/ProcChildMain�

• SAP Business Objects Business Intelligence Platform Support pack 4 (BI4.0 SP04)
• Crystal Reports Server 2011(4.0 SP04)
• Windows Server 2008 R2

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