SAP Knowledge Base Article - Preview

1744009 - SAP Users cannot login to BI Launch Pad or Explorer or CMC in BI 4.0


  • After resetting the security settings it is not possible to login in BI.
  • Error "Account Information Not Recognized: Access is denied" during logging in BI Launch Pad
  • Error "Failed to Logon The system cannot log you on. (PS 10001) Access is denied" during logging in Explorer
  • Behavior occurs only for SAP Users, Enterprise Users can login without problem
  • Behavior occurs only for BI 4.0 environment, no problem in BI 4.1



  • SAP BusinessObjects BI 4.0
  • SAP BusinessObjects Explorer 4.0



SAP BusinessObjects Business Intelligence platform 4.0


KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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