1745884 - Unable to view image stored on a secured website (https) in Crystal Reports

• The image is blank.
• No pictures are displayed on the report.
• Pictures stored on a secured URL is not accessible from Crystal Reports.
• Picture does not appear in Crystal Reports, when it is stored on a secured website. ( HTTPS )
• It is possible to view the picture stored on a secured website in an internet browser, but not in Crystal Reports.

• SAP Crystal Reports 2016
• SAP Crystal Reports 2020
• SAP Crystal Reports 2025  

1. In Crystal Reports, insert a picture on the report.
2. Right click on the picture, and select "Format Graphic..."
3. Under the "Picture" tab, for the Graphic Location insert a secured https link to a picture like:
     
   https://mySecureServer/myPicture.jpg
       
4. Refresh a report. 
     
   The image with a secured URL (https) will not be displayed on the report. It will be blank.

• The picture does not display because images located on a secured website (https) is not supported in the version of Crystal Reports used.

• Secured website hyperlink (https) is supported for the option "Graphic Location" from the following version of Crystal Reports, and above:
        
  
  • Crystal Reports 2020
    • Support Pack 04 - Patch 16
    • Support Pack 05 - Patch 3
        
  • Crystal Reports 2025
    • Patch 7
        
          
• If you cannot update to a version of Crystal Reports where secured website hyperlink is supported, then the workarounds are:
  • Store the images on an unsecured web server ( HTTP ); OR
  • Store the images on the local hard drive, or internal network.

ADAPT00342068, ADAPT00481662, SSL image, secured URL. , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports 2025