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SAP Knowledge Base Article - PreviewSymptom
When checking at the existent incidents, it is possible to see that the SLA exists and the alert works for IRT/MPT. However the time registration is not working, so the incident IRT and MPT remains at 0% (Green alert) independent of time.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
SAP Solution Manager
Product
SAP Solution Manager 7.1
Keywords
SLA, Time Registration, IRT, MPT, Incidents, Support Desk, SOLMAN, Calendar , SCAL, ITSM , KBA , maintain factory calendar , SV-SMG-SUP , Service Desk / Incident Management , Problem
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