1749699 - E-Recruiting cases on priority 1 (Very High)

The circumstances under which a "Very High" priority customer case is justified in an E-Recruiting environment are not defined clearly enough.

A "Very High" priority message is justified if the business process is very severely impeded. You are unable to execute activities which cannot be postponed.

This is caused by an unforeseeable total system standstill or by a malfunction of central functions of the E-Recruiting System in the production system that had previously been working without problems.

The message requires immediate processing because the malfunction may lead to considerable business losses.

In general, minor project milestones as, for example, internal testing for one functionality or service, or upgrading to a new Support Package does not justify the creation of a "Very High" priority case. In such cases, other escalation options are available:

• Contacting your international subsidiary;
• Contacting our Customer Interaction Center (CIC). Note 530499 describes how to contact CIC, and note 90835 describes how we can help you when you do.

One exception in which you may create a "Very High" priority case is when both:

• Go Live of for a project deadline is imminent, as within the next five working days;
• The issue has not occurred in the project before, as when tests have been successfully passed.

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SAP E-Recruiting or

SAP E-Recruiting for SAP S/4HANA.

SAP E-Recruiting 1.0 for SAP S/4HANA ; SAP E-Recruiting 6.0 ; SAP E-Recruiting for SAP S/4HANA 2.0 ; SAP enhancement package 3 for SAP E-Recruiting 6.0 ; SAP enhancement package 4 for SAP E-Recruiting 6.0 ; SAP enhancement package 5 for SAP E-Recruiting 6.0 ; SAP enhancement package 6 for SAP Recruiting 6.0 ; SAP enhancement package 7 for SAP E-Recruiting 6.0 ; SAP enhancement package 8 for SAP E-Recruiting 6.0

VH, Prio very high, Customer incidents on VH , KBA , PA-ER , E-Recruiting , How To