SAP Knowledge Base Article - Public

1752794 - Cannot Create a service Agent Using SAP INITIAL USER.

Symptom

You not able to create a service agent using the SAP_INITIAL_USER.

Environment

SAP Cloud for Customer.

SAP Business ByDesign.

Reproducing the Issue

  1. Go to Business Configuration work center.
  2. Go to Implementation Project view.
  3. Select the First Implementation Project and open the Activity List.
  4. Open the activity Define Key Users for Project Team and select the option Create Service Agents.

The message will be displayed on the Screen.

Technical user does not have the correct access rights.

Cause

The activity Confirm Milestone: Design Accepted is not confirmed yet.
Once the activity is confirmed the SAP_INITIAL_USER will get all the necessaries access right required to create the service agent.

Resolution

  1. Go to Business Configuration work center.
  2. Go to Implementation Project view.
  3. Select the First Implementation Project and open the Activity List.
  4. Open the activity Confirm Milestone: Design Accepted and confirm it.

 Please make sure you have done all the necessary changes at the scope before complete the Confirm Milestone: Design Accepted.

See Also

Work center >>HCM_RESOURCEMANAGEMENT view >> HCM_RESOURCEPROFILES.
Work center >> BPM_BUSINESSPARTNERDATA view>> BPM_BUSINESSPARTNERS , BPM_SUPPLIERSCENTRAL , BPM_SERVICEAGENTS.
Work center >>PRO_PROJECTMANAGEMENT  View >> SCM_SOURCEDETERMINATION.
Work center >> SCM_PLNGANDPRODNMASTERDATA View >> SCM_SOURCEDETERMINATION.
Work center >> SRM_SUPPLIERBASE View >> BPM_SERVICEAGENTS.

Keywords

Initial User, Service Agent , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions