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1755271 - Message Processor cannot change the incident status to Confirmed, Withdrawn or In Process


  • Message Processor is unable to confirm incident.
  • Status Confirmed or Withdrawn are not available in CRM_UI/SM_CRM .
  • Status Confirmed or Withdrawn cannot be selected in incident.
  • All the incident toolbar is disabled.
  • If logon user is the message processor assigned in the incident then cannot even see status In Process in user status field



SAP Solution Manager


SAP Solution Manager all versions


User status, confirmed, Message processor, withdrawn, In Process, AI_CRM_IM_ORDER_STAT, AI_CRM_IM_PROC_CHECK, AISTATUS, , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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