Symptom
- Message Processor is unable to confirm incident.
- Status Confirmed or Withdrawn are not available in CRM_UI/SM_CRM .
- Status Confirmed or Withdrawn cannot be selected in incident.
- All the incident toolbar is disabled.
- If logon user is the message processor assigned in the incident then cannot even see status In Process in user status field
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Environment
SAP Solution Manager
Product
SAP Solution Manager all versions
Keywords
User status, confirmed, Message processor, withdrawn, In Process, AI_CRM_IM_ORDER_STAT, AI_CRM_IM_PROC_CHECK, AISTATUS, , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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