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1755278 - HTTP 500 error or application is unable to process your request when accessing Promotion Management


  • When accessing the Promotion Management application in the Central Management Console (CMC), an HTTP 500 error is displayed.
  • Accessing Promotion Management in CMC as Administrator gives the following error while Administrators have Full Access to the application: Sorry, Promotion management application is unable to process your request.: Please check you have sufficient rights to perform this operations.
  • In the CMC webapp log or system logs, the following permissions errors are reported:
    Could not open the file /data/boe/BI4/sap_bobj/data/frsinput/a_216/014/000/3800/lcm.admin.config-guid[3f227297-0769-4bc5-990d-12b7aebb5049b9e].properties. Error code: Failed to open file /data/boe/BI4/sap_bobj/data/frsinput/a_216/014/000/3800/lcm.admin.config-guid[3f227297-0769-4bc5-990d-12b7aebb5049b9e].properties. Please check for permissions or sharing violations.
    • Note: the CMC webapp log files are located in:
      • on Windows: C:\SBOPWebapp_CMC_xx.xx.xx.xx_xxxx
      • on Unix: the home folder of the user which the application server runs under
  • Input File Repository Server (FRS) location was recently moved.



SAP BusinessObjects Business Intelligence platform 4.x


SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1


LCM PM , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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