SAP Knowledge Base Article - Public

1755905 - You are not able to Cancel a Sales Order

Symptom

A sales order cancellation from sales order screen is not possible if items have their delivery status as In-Process or Finished.

Cancellation of such items or Sales order is possible only if delivery status is 'Not started'.(For Items with reference to project, please refer to 2644606).

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Create a Sales order with item type material.
  2. Release sales order and release corresponding outbound delivery request/delivery.
  3. Come back to Sales order and try to cancel the item, it will not be possible to cancel the item.

Cause

Once delivery status of the item is 'In-process' or 'Finished', cancellation of the item is not possible in the Sales Order screen.

Document Status Cancellation
Sales Order Items  Not Started    The cancellation can be done in the Sales Order Screen.
Sales Order Items  In Process   The cancellation can be done in the Sales Order Screen and should also be done in the outbound logistic work center.
Sales Order Items  Finished The cancellation cannot be done in the Sales Order Screen. It should be done in the outbound logistic work center.

 

Resolution

In order to cancel such Items/Sales order, you should follow the following steps:

  1. If only an Outbound Request is created, click on reject outbound delivery request in work center outbound logistics control, and then the item in the Sales Order is editable.
  2. If the Outbound Delivery is also created :

      a) Click on undo release on the outbound delivery (Work center Outbound Logistics)

      b) Then go to monitoring view(work center outbound logistics) , Query by warehouse order - here give the sales order id.

      c) Edit the warehouse order ID & then click on adjust confirmation here enable entry for the item for which quantity    needs to be changed ,for example ,if fulfilled quantity = 5 ,then enter quantity difference as  -5 .save & close.
      d) Then click on cancel action on the outbound delivery.
      e)Press Save button to save your changes
      f) Go to Sales Order work center, Sales Order view 
      g) Edit the Sales Order, go to Items Tab
      h)Set the 'Reason for Rejection' to cancel the Sales Order Item
      i)Press Save button to save your changes.

 

See Also

Also see KBA: 2644606 - How to maintain the Reason for Rejection in Project Based Sales Order Item

Keywords

Sales order, cancel, cancellation, cancellation, greyed out, grayed out, item, delivery status, finished, edit, commande d'achat, annulation, impossible, non modifiable, , KBA , AP-SLO , Sales Order Processing , How To

Product

SAP Business ByDesign all versions