Symptom
- SAP messages are not downloaded into the Solution Manager
- Job AI_CRM_IM_UPDATE_FROM_SAP_ISV is canceled
- Runtime Error OBJECTS_OBJREF_NOT_ASSIGNED / CX_SY_REF_IS_INITIAL
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Environment
- SAP Solution Manager 7.1
- Incident Management ISV (Software Partner) Scenario
Product
SAP Solution Manager 7.1
Keywords
Solution Manager, ISV, Software Partner, AI_CRM_IM_UPDATE_FROM_SAP_ISV, download, SAP Message, dump, OBJECTS_OBJREF_NOT_ASSIGNED, CX_SY_REF_IS_INITIAL, CL_METHODCALL_TEMPL_PPF=======CP, CL_METHODCALL_TEMPL_PPF=======CM00A, IF_MEDIUM_TEMPL_PPF~GET_MEDIUM , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-SUP-ISV , Service Desk for Software Partner , Problem
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