SAP Knowledge Base Article - Preview

1757228 - Error: 'Failed to open connection', when refreshing a report in SAP BI LaunchPad, or in Crystal Reports, after the Universe was modified

Symptom

  • Error: 'Failed to open the connection.'
  • Report created in Crystal Reports based off a Universe, fails with the error.
  • After modifying the Universe, report based off a Universe fails in SAP BI LaunchPad, or Crystal Reports designer, with the error:
          
     'The viewer could not process an event. Failed to open the connection. Universe [] 
      ---- Error code:0 [CRWEB00000119]'
          
  • New report based on the same Universe works fine in Crystal Reports and Web Intelligence.
  • Existing Web Intelligence reports works fine. 


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Environment

  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
          
  • SAP BusinessObjects Business Intelligence Platform 4.0
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP BusinessObjects Business Intelligence Platform 4.3

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

Migration, Database error, Life Cycle Management, Designer, GUID , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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