SAP Knowledge Base Article - Preview

1759336 - "Communication error occurred when trying to connect to server (FWM 01009)" error during client tools login using VPN.

Symptom

Client tools login fail with the following error message:

  • Information Design Tool - "Communication error occurred when trying to connect to server <SystemName:Port> (FWM 01009)"
  • Web Intelligence Rich Client - "Logon failure due to an internal error."


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Connection from client to BI Platform using Virtual Private Network (VPN)
  • Information Design Tool Client (IDT)
  • Universe Designer
  • Web Intelligence Rich Client (WebI)
  • Crystal Reports 2011

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

FWM 01009, Communication error occurred when trying to connect to server, Client Tools, Logon failure due to an internal error, Information Design Tool, login, Universe Designer, Web Intelligence Rich Client, IDT, WebI, VPN, BI 4.x , KBA , fwm 01009 , 01009 , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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