SAP Knowledge Base Article - Preview

1759791 - E-mail action is not triggered when several partner functions are assigned to the same business partner


  • You created an action for e-mail to be sent when a specific status is set in the incident or change document, but the action is not executed even if the schedule and start conditions are met.
  • Email action shows the following error:
    "No suitable partner has been determined
     No partner exists with role XXXXXX"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP enhancement package 1 for SAP Solution Manager 7.0


e-mail, email, action, start condition, badi, triggered, executed, scheduled, incident management, change management, CRM_UI, SM_CRM, SLA, AI_CRM_PROCESS_SLA, no email at status change, CRM_ACTION_BADI , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.