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SAP Knowledge Base Article - PreviewSymptom
- You have activated the rich text formatting in ChaRM and Incident Management, but after the upgrade you have noticed that some buttons are missing after the upgrade.
- My Incidents app in SM_WORKCENTER is missing the Insert Link button
- My Requests app is missing buttons
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Environment
- SAP Solution Manager 7.1
- SP05 and higher
- Focused Build
Product
SAP Solution Manager 7.1
Keywords
Solution Manager, Incident Management, ChaRM, CRM_UI, SM_CRM, text, editor, rich text, AI_CRM_TXTEDIT_HTML, Fiori, Simple IT Request, , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Product Enhancement
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