Symptom
User is directly responsible for an account but he/she Cannot see any account in Accounts view of the Account Management work Center.
Environment
SAP Business ByDesign
Reproducing the Issue
Follow the steps below to reproduce the issue:
- Log in to the SAP Business ByDesign system with user ABC (ABC represents the ID of the user).
- Go to the Account Management work center.
- Go to the Accounts view.
- Show All Accounts and choose the Go button.
- No account is shown for the query.
Follow the steps below to check responsibility of the user in one of the account:
- Log in to the SAP Business ByDesign system with user ABC.
- Go to the Account Management work center.
- Go to the Accounts view.
- Show All Accounts and Find XYZ (XYZ represents the ID of the account).
- Select the Go button.
- Edit the account XYZ and go to the tab Contacts.
- Select the Relationships and Responsibilities subtab.
- You can see that the user ABC is directly assigned to the account XYZ.
Cause
The user is directly responsible for the account XYZ, but he/she has no Read/Write access for his/her employee ID.
Resolution
- Go to the Application and User Management work center.
- Go to the User and Access Management view.
- Go to the Business Users subview.
- Show All Business Users and Find ABC.
- Select the user ABC and choose Edit -> Access Rights button.
- At top you can observe the employee ID of the user is XXX (XXX represents the employee ID of the user XXX).
- Go to the Access Restriction tab.
- Select the work center view ID BPM_Accounts.
- Below under access restriction the employee ID XXX is maintained under the org unit DEF (DEF represents the ID of the org unit where employee ID XXX belongs to).
- Here the employee ID XXX does not have Read/Write access due to which he/she cannot see any account in the query.
- Assign Read/Write access to the employee ID XXX.
Now the user ABC can see the account XYZ for the All Accounts query of the Accounts view.
Keywords
Accounts, Contacts, Account Management , KBA , AP-SDM , Supply and Demand Matching , How To
Product
SAP Business ByDesign all versions