SAP Knowledge Base Article - Preview

1763180 - CRM-IU: Missing IS-U validation checks in contract management

Symptom

Contract management processes can be performed successfully in CRM, but lead to entries in transaction ECRMREPL in IS-U:

  • A contract already billed in IS-U can be cancelled or terminated in CRM. 
  • A product change can be performed in CRM during an already billed period in IS-U. 
  • The contract start date can be modified in CRM, even if the contract is billed in IS-U. 
  • It is possible to cancel the contract end in CRM, even if the contract is finally billed in IS-U. 
  • It is possible to cancel the contract in CRM even if accounting documents exist

    Possible error messages which could occur in transaction ECRMREPL: 
  • Contract '123456' already billed up to DD.MM.YYYY. 
  • Field Meter reading unit (or rate category) may not be modified until the start of the current billing period. 
  • Move
  • in (or Move
  • out) for contract '123456' could not be canceled. 
  • A Budget Billing Plan already exists for contract '123456'. 
  • Documents ‘1234567890’ have not been canceled


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Environment

  • SAP CRM-IU CRM for Utilities 
  • SAP IS-U/CCS Industry Solution for Utilities / Customer Care & Service Interaction Center

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

Vertrag, Prozess, Fehler, Produktwechsel, Storno, Einzug, Auszug, abgerechneter Zeitraum, abgerechnete Zeitscheibe, Anlagenzeitscheibe, Tariftyp, Ableseeinheit , CRM, IS-U, contract management, validation, error messages, replication failure, billing period, contract reversal, product change, CRM_IU_PR_PROF_CHECK , KBA , CRM-IU-IC , Interaction Center , IS-U-CS-CRM , Integration CRM , How To

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