1763987 - Problems with service product INVESTIGATION

• When accessing transaction SM_CRM or CRM_UI to create an Incident, you receive message: "Service product INVESTIGATION not found".
  
• In transaction COMMPR01, when copying product INVESTIGATION you get error COM_PRODUCT714 "Logical system XXXCLNT000 does not exist in table TBDLS"
  

• SAP Solution Manager 7.1
• SAP Solution Manager 7.2

Solution Manager, Incident Management, CRM_UI, SM_CRM, INVESTIGATION, product, SRVP, SRCV_PPROD, AI_CRM_IM_CREATE_HIERARCHY, COMMPR0, COM_PRODUCT714 , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG , SAP Solution Manager , CRM-BTX-SRQ-BF , Basic functions , How To