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1764056 - "Error in the report processing unit" error message displayed when scheduling reports to an email destination.

Symptom

  • A schedule fails with the following error message, "Error in the report processing unit".
  • In the Adaptive Job Server logs the following errors are seen at the time of the schedule failure:
    • "Failed to connect to SMTP server: Error initializing SMTP server. Return code: [SMTP 501 - Syntax error in parameters or arguments.]. Reason: [smtpout.secureserver.net:80]"
    • "Unknown exception caught. This is bad!: Error in the report processing unit."
    • "Error message in the language of the server[Error in the report processing unit.]"
    • "Failed to connect to SMTP server: Error initializing SMTP server. Return code: [TCP send failed.]. Reason: [YOUR.SMPT.SERVER.com:25].�"


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.X

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

SMTP, Email Notification, AJS, Email Destination, xi3.1 xi31 bi4 bi4.0 bi40 bi41 bi4.1 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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