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1765690 - Installing patch 3 or 4 on BI 4.0 SP4 or BI 4.0 SP5 breaks SAP logon, viewing SAP users, roles, and all accounts with SAP aliases


  • Receive error "Account information not recognized: All servers with CMS "CMSname:port", cluster @"clustername:port", kind cms which host service null, are down or disabled" when attempting to login with SAP auth or viewing users/groups/roles with SAP aliases.
  • Receive error "Error: Server 'servername:6400' not found or server may be down (FWM 0103) null when logging in with SAP authentication
  • Error can occur when logging in with SAP credentials, or another account with an SAP alias. A similar error can be seen when viewing users, groups, roles in the CMC which contain SAP users or accounts with SAP aliases
  • Issue occurs after installing patch 3 or 4 on BI 4.0 SP04
  • Issues also occur after installing BI 4.0 SP05
  • CMS.exe will often be recycled during SAP communication, watch for the CMS to get a new PID (this makes tracing the issue difficult)
  • In the CMS trace the final entry for the secSAPR3 update thread (although not necessarily the last entry in the log) shows
CURfcLibWrapper::CallRFCAPI using own thread

Other issues that could be indirectly broken or affected by this bug may include

  • all types of authentication if SAP alias is involved such as AD SSO LDAP trusted auth, enterprise portal SSO, even manual logon via enterprise (if aliased with SAP)
  • Viewing non SAP users and groups with sap aliases accounts, permissions, scheduling, almost anything in the system



  • SAP BusinessObjects Business Intelligence Platform 4.0 SP 04 patch 03 (issue will also occur for patch 4)
  • SAP BusinessObjects Business Intelligence Platform 4.0 SP 05
  • So far it appears that the environments affected are all using a message server in the SAP entitlement page. We have not reproduced this on a system connected directly to an SAP application server.



SAP BusinessObjects Business Intelligence platform 4.0


zie ADAPT 01663266 1663266 install upgrade fix support pack service MSVCP80.dll , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Bug Filed

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