Symptom
- Error: "Error Saving Report" in Crystal Reports Enterprise 4.0 Designer when trying to save reports to Enterprise folder.
- Some processes are not attached to jvmmon.
- In CrystalReportsProcessingServer Child trace log i.e., "crproc_*_child_JRC-VIEW1_trace.*.glf", A Java API called "lookupDefaultPrintService()" appears to hang.
- When the sample code below is executed a default printer value is returns when it is executed with a non-SAPJVM.
- When the sample code below is executed it hangs when it is executed with a SAPJVM.
import javax.print.PrintService;
import javax.print.PrintServiceLookup;
public class TestPrintServiceLookup
{
public static void main( String[] args )
{
System.out.println( "Getting PrintService" );
PrintService printService = PrintServiceLookup.lookupDefaultPrintService();
if (null == printService) {
System.out.println( "Got no PrintService" );
}
else {
System.out.println( "Got PrintService " + printService.getName() );
}
}
}
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Environment
- AIX 6.1
- SAP BusinessObjects Business Intelligence Platform 4.0 (BI4.0)
- Over 2,000 printers installed on the AIX
Product
Keywords
jvm, jre, java, virtual machine, upgrade, reinstall TE: 5050081522 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Bug Filed
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