SAP Knowledge Base Article - Preview

1770379 - Login delay from external web application server after CMS restart

Symptom

After restarting the Central Management Server (CMS) there is a login delay up to several minutes until the login finally proceeds. This is happening from an external web application server (WAS).

When analyzing the TCP/IP states, the following scenarios can be observed:

Before shutting down:

tcp        0      0 10.0.0.1:56542         10.0.0.2:50000         ESTABLISHED 
tcp        0      0 10.0.0.1:38812         10.0.0.2:50000         ESTABLISHED 
tcp        0      0 10.0.0.1:46089         10.0.0.2:50000         ESTABLISHED 
tcp        0      0 10.0.0.1:46097         10.0.0.2:50000         ESTABLISHED 

(10.0.0.1 being the WAS, 10.0.0.2 being the CMS host, 50000 being the CMS Request Port - dynamically assigned)

After shutting down the CMS, all connections are releasd. When restarting the CMS, this scenario is revealed:

tcp        0      1 10.0.0.1:52333         10.0.0.2:50000         SYN_SENT    

The SYN_SENT state of the connection means that the WAS attempts to connect to the CMS on the old request port. That is the normal behaviour. Normally the destination returns a TCP RESET in case the port is closed. This is not the case in this scenario. The connection stays in SYN_SENT until it times out.


Read more...

Environment

  • SAP BusinessObjects (any version)
  • Microsoft Windows Server 2008 R2 (hosting the CMS)
  • External Web Application Server (WAS)

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-DEP-TOM , Obsolete, use: BI-BIP-DEP , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.