SAP Knowledge Base Article - Public

1775398 - Cannot Receive E-mail Notification for Feeds


User cannot receive e-mail notification for feeds.


SAP Cloud for Customer

Reproducing the Issue



To receive e-mail notification for feeds, maintaining the following settings is required:

Ensure the correct scoping is in place:

  1. Go to the work center Business Configuration, view Implementation Projects.
  2. Search for the current project and click Edit Project Scope.
  3. Go to Step 4 - Questions.
  4. Follow this path: Communication and Information Exchange > People Collaboration, Intranet and External Services > Communities, Document Management and External Services.
  5. Ensure that the question "Do you want to deactivate system feed generation for your cloud solution? " is not checked.

Setting up Feed e-mail digest:

  1. Go to the Feed work center.
  2. Select Actions and choose the option Feed Settings from the drop-down list.
  3. For the field E-mail Digest, select the check box for Send digests of all my feeds and Save.

Maintaining E-mail ID:

  1. Go to Administrator work center.
  2. Go to the General Settings view.
  3. Choose the Employees link.
  4. Select the employee XYZ and press the Edit button (XYZ represents the identification of a Employee).
  5. Enter the E-mail ID and Save.

Setting up Feed Sources:

  1. Go to the Feed work center.
  2. Select Actions and choose the option Feed Sources from the drop-down.
  3. Hover over the item for which you want to receive notifications for and press the Edit icon.
  4. In the Manage Source Events page, select the checkbox for Include in E-mail Digests for the desired event and Save.

 Note that to receive immediate emails, you will need to perform this for every object that you follow and would like to receive notifications for. At the moment, there is no way to sign up for emails for multiple objects in one go.

 Subscribe to E-mail:

  1. Choose the Notifications icon.
  2. Scroll to the desired feed.
  3. Choose the 'Subscribe to Email' icon.

 This is mainly required for mentions by other users.

See Also


feed, no email received, e-mail digest, notifications, feed sources, feed settings , KBA , SRD-CC-FED , Feeds , How To


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