SAP Knowledge Base Article - Public

1775398 - Cannot Receive E-mail Notification for Feeds

Symptom

User cannot receive e-mail notification for feeds.

Environment

SAP Cloud for Customer

Resolution

To receive e-mail notification for feeds, maintaining the following settings is required:

Setting up Feed e-mail digest:

  1. Go to the Feed work center.
  2. Select Actions and choose the option Feed Settings from the drop-down list.
  3. For the field E-mail Digest, select the check box for Send digests of all my feeds and Save.

Maintaining E-mail ID:

  1. Go to Administrator work center.
  2. Go to the General Settings view.
  3. Choose the Employees link.
  4. Select the employee XYZ and press the Edit button (XYZ represents the identification of a Employee).
  5. Enter the E-mail ID and Save.

Setting up Feed Sources:

  1. Go to the Feed work center.
  2. Select Actions and choose the option Feed Sources from the drop-down.
  3. Hover over the item for which you want to receive notifications for and press the Edit icon.
  4. In the Manage Source Events page, select the checkbox for Include in E-mail Digests for the desired Event and Save.

 

 Subscribe to E-mail:

  1. Choose the Notifications icon.
  2. Scroll to the desired feed.
  3. Choose the 'Subscribe to Email' icon.

 

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer add-ins all versions