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SAP Knowledge Base Article - PreviewSymptom
Refreshing a Live Office document based upon a report (Crystal Report/WebI) using SAP BW as reporting datasource and having single-sign on set for database connection fails with error "The database credentials for the document are either incomplete of incorrect."
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Environment
SAP BusinessObjects BI platform 4.0 SPx
Product
SAP BusinessObjects Business Intelligence platform 4.0
Keywords
live office, snc, sts, refresh, sso, single sing-on, crystal, webi, unable to refresh, LO 26603, incomplete, incorrect, database logon information , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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