SAP Knowledge Base Article - Public

1782854 - Publication Personalization screen


After clicking on "personalization", when creating a publication the following error message is displayed "please wait while the document is processed" followed by a "http 404" error message after 10 minutes.


BusinessObjects Enterprise XI 3.1


The personalization screen is not displayed because the report application server is not processing request


If the report application server fails to process requests, try resolving the problem by doing any of the following:

  • Disable/re-enable the report application server
  • Restart the report application server
  • Create a new report application server

See Also

1733371 - Which servers are used while creating a Publication in XI 3.1


KBA , BI-BIP-CRS , SAP Crystal Server , Problem


Crystal Reports Server 2008 V1