SAP Knowledge Base Article - Preview

1785880 - Users receive HTTP 404 and 500 errors randomly when navigating folders in infoview running on a weblogic cluster


After upgrading a working XI3.1 environment from SP3 to SP5 fixpack5.2, Users receive HTTP 404 and 500 errors randomly.

  • On Infoview, when clicking the Document List button, and trying to expand the Public folder,  the screen changes to a white page with the message:
    An error has occurred.
  • when scheduling a Webi report and clicking refresh at the History screen to see if the report had finished refreshing,  user gets the missing page error
    404 error.
  • Excerpts in Weblogic logs are shown below -
    Weblogic logs: We are seeing following message repeat few times.

    <Oct 10, 2012 9:35:22 AM CDT> <Error> <HTTP> <BEA-101020>
    module:AnalyticalReporting path:/AnalyticalReporting spec-version:null]]Servlet failed with Exception
    java.lang.IllegalStateException: strict servlet API: cannot call
    getOutputStream() after getWriter()
    at java.lang.Throwable.<init>( at
    at com.businessobjects.cdzlet.CadenzaServlet.doGet(Unknown Source)
    at javax.servlet.http.HttpServlet.service(
    at javax.servlet.http.HttpServlet.service(
    Truncated. see log file for complete stacktrace



SAP BusinessObjects Enterprise XI3.1 SP5 and above
Oracle Weblogic 10.2 clustered
Apache 2.0.54 web server
AIX 6.1



SAP BusinessObjects Business Intelligence platform R2


XI3.1 sp5 weblogic http 404 500 message size error fail blank freeze exceed , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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