1789327 - 'Canceling invoice ABC not permitted' Error Canceling Down Payment Request

Error is displayed while attempting to cancel a down payment request:

'Canceling invoice ABC not permitted'

ABC means the down payment request ID.

 SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Go to the Invoice Documents view.
3. Show All Invoice Documents and Find ABC.
4. Select the down payment request ABC and choose the Cancel button.
5. Error occurs: 'Canceling invoice ABC not permitted'.

The invoice settlement for the down payment request ABC is done with customer invoice ID DEF which is in the status Released.
As the down payment invoice is currently settled the cancelation is not possible.

Note:

• DEF means the Customer Invoice ID where the Down Payment Request is settled.

You need to cancel the customer invoice DEF first to cancel the down payment request ABC:

1. Go to Customer Invoicing work center.
2. Go to the Invoice Documents view.
3. Show All Invoice Documents and Find DEF.
4. Select invoice DEF and click Cancel button.
5. Save and Release the cancelation invoice.
6. Now again find the down payment request ID ABC in the Invoice Requests view.
7. Select the down payment request ABC and choose Cancel button.

The down payment request ABC is canceled without any error.

down payment request; DPR; customer invoice; CIV , KBA , SRD-FIN-ACR , Receivables , How To