Symptom
- Job "Refresh Message Status" (Program "AI_CRM_IM_UPDATE_FROM_SAP_WS") is canceled with below error:
Report canceled. Too many entries in lock table AIC_ICT_LOCK_UPD
Job cancelled after system exception ERROR_MESSAGE
"Message No. AI_CRM_IM_ICT_EXCH062" - Transaction SOLMAN_INCIDENT_UPD shows the following error:
"In accordance with input fields, status cannot be changed"
Message no. CRM_STATUS002"
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.1 ; SAP Solution Manager 7.2
Keywords
Incident management, RNOTIFUPDATE07, deleted, SOLMAN_BTC, report, SAP, messages, AI_CRM_IM_UPDATE_FROM_SAP_WS, ISV: report AI_CRM_IM_UPD_FROM_SAP_ISV_WS, VAR, ITSM , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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