Symptom
- Unable to create a report off a BEx Query.
- In Crystal Reports, when attempting to create a report based off a BEx Query using the SAP Toolbar, it fails with the error:
"COM exception caught in CExtToolbar::GenerateNewTemplate(). HR = 0x80040154"
Environment
- SAP Crystal Reports 2008
- SAP Crystal Reports 2011
- SAP GUI 7.3
Reproducing the Issue
- In Crystal Reports designer, create a new report from SAP toolbar.
- Login to the SAP BW server.
- It then fails with the error:
"COM exception caught in CExToolbar::GenerateNewTemplate()"
Cause
- Crystal Reports require the sAP BW 3.5 AddOns components to work. By default, the BW 3.5 AddOns components are not present with SAP GUI 7.3.
Resolution
- Uninstall the SAP GUI 7.3, and then install the SAP GUI 7.2 with SAP BW AddOns
- Uninstall the SAP GUI 7.3
- Install SAP GUI 7.2 with the SAP BW 3.5 ADDON.
- Repair the installation of Crystal Reports designer.
Keywords
COM exception caught in CExtToolbar::GenerateNewTemplate(). HR=0x80040154, SAP KIT, BW addon , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
Crystal Reports 2008 V1 ; SAP Crystal Reports 2011