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SAP Knowledge Base Article - PreviewSymptom
The option to create a return is not available when selecting an order in CR_B2B application.
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Environment
SAP CRM Web Channel for SAP CRM 5.0 , 2007 and 7.0
Product
SAP Customer Relationship Management 2005 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0
Keywords
KBA , CRM-ISE-COM , Complaints and Returns , CRM-ISE , Internet Service , Problem
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