1798347 - All Contacts for an Account are not Displayed in the Target Group

All Contacts for an Account are not displayed n the Target Group.

Follow the steps below to reproduce the the issue:

1. Go to the Marketing work center.
2. Select New Target Group under Common Tasks.
3. Go to the step 2 i. e. Select Members.
4. In the Show field select the query Corporate Accounts.
5. Then add the Account Name ABC in the search fields and choose Go button (ABC represents the name of the account).
6. Only few Contacts related to account are shown in the result.

Follow the steps below to check number of contacts available for the account ABC:

1. Go to the Account Management work center.
2. Go to the Contacts view.
3. Search Contacts for the account ABC.
4. The result shows that account has far more contacts compared to the list shown in the Target Group screen.

You are not using the correct query for searching Contacts for a Account. The query Corporate Accounts with Contacts should be used for this purpose.

1. Go to the Marketing work center.
2. Select New Target Group under Common Tasks.
3. Go to the step 2 i. e. Select Members.
4. In the Show field select the query Corporate Accounts with Contacts.
5. Then add the Account Name ABC in the search fields and choose Go button (ABC represents the name of the account).
6. The result will show all the contacts related to the account ABC.

KBA , LOD-CRM-PRO , Products , How To

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