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1802259 - Fatal: The web service call failed. Fault code: Server.Error.Request. Cleansing Package Builder is not available on SAP NetWeaver AS - SAP Information Steward 4.0 SP3 Patch 1

Symptom

  • After a new deployment of SAP Information Steward on SAP Netweaver AS, user can successfully log in to SAP Information Steward and navigate through all product tabs except when selecting Cleansing Package Builder. 
  • It produces the following error message:

"Fatal: The web service call failed. Fault code: Server.Error.Request.
Fault string: HTTP request error..
Cleansing Package Builder is not available.
Contact your Information Steward administrator to restart the
CPBWebservice web service.
After the web service is back up,  log out of Information Steward and
log back on."

 NWAS-ISerror.png


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.0 SP4
  • SAP Data Services  "DS"  4.0 SP3 Patch 1 and 4.1
  • SAP Information Steward  "IS" 4.0 SP3 Patch 1 and 4.1
  • SAP NetWeaver AS 7.3 and 7.2

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

KBA , EIM-IS , Information Steward , Bug Filed

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