1802443 - SM_CRM document Category fields are inactive and cannot be used

While creating a Transaction type configured to use Multilevel Categorization, you cannot input any category data because the fields are grey and inactive.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP Solution Manager 7.1
• SAP Solution Manager 7.2 

Solution Manager, Multi level categorization, category, field, locked, MAX_ITEMS, Incident, ChaRM, grey, disabled, gray, locked , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem