SAP Knowledge Base Article - Preview

1802443 - SM_CRM document Category fields are inactive and cannot be used

Symptom

While creating a Transaction type configured to use Multilevel Categorization, you cannot input any category data because the fields are grey and inactive.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2 

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Solution Manager, Multi level categorization, category, field, locked, MAX_ITEMS, Incident, ChaRM, grey, disabled, gray, locked , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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