Symptom
- CDT Performance issue is slow
- Delay in dialing
- Delays in allocating calls
- Slow call handling in general
- Balloon has delays and sometimes does not show up or clicking it yields no response
- Delayed call routing/audio device disconnects/dropping calls
- Delays in typing numbers
- Spinning wheel
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Environment
SAP Contact Center 7.0
Product
SAP Business Communications Management 6.0 ; SAP Contact Center, on-premise edition 7.0
Keywords
CDT performance, latency, slow call handling, MS ForeFront, McCafee, Antivirus, Scanner, slow, softphones, Terminals CCtr .log, balloon, delays, unable to accept calls , KBA , performance , slowness , cdt slow , CRM-CCI , Contact Center Infrastructure , Problem
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