1803574 - SOLMAN_SETUP: Could not ping web service on the solution manager java stack

Symptom

When you enter step 3.1 Configure CA Wily Introscope in Basic Configuration the following error is shown:

SoapFaultCode:5 Cannot find java method with name ping and param-number 1 in object com.sap.sup.admin.setup.MangedSetupWSImpl@<Nb>.
Web service invocation problem on host <hostname> and port <port> protocol: http logical port name: LP_WS_MANAGED_SETUP
Could not ping web service on the solution manager java stack

web service error.png

Starting with SAP Solution Manager SP10 the error looks like below:

SoapFaultCode:4 com.sap.sup.admin.wily.jdbc.EMInfo.getProperty(Ljava/lang/String;)Ljava/lang/String;
Web service invocation problem on host cips228.hsec.emeadc001.philips.c and port 8028 protocol : http logical port name : LP_WS_MANAGED_SETUP. Check note 1822831.
SoapFaultCode:4 com.sap.sup.admin.wily.jdbc.EMInfo.getProperty(Ljava/lang/String;)Ljava/lang/String

Environment

SAP Solution Manager 7.1
SAP Solution Manager Diagnostics

Product

SAP Business ByDesign all versions

Keywords

Web service invocation problem , KBA , SV-SMG-DIA-WLY , Solution Manager / Introscope Integration , SV-SMG-DIA-SRV-SET , Please use components SV-SMG-INS-CFG-SYP, -BSC, -MNG, -DIA , Problem

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