1804369 - Unable to updated/synchronized objects in System Configurator and CDT directory - MSDTC errors in the logs

• MSDTC error while deleting/updating/modifying objects such as user/queue/template settings/ in SAP Contact Center System Configurator
• Administrator is not able to edit or update the System Configurator objectsDTE logs show similar errors:
  Example:
• (01140/DirSync) ERR> failed to enlist connection to DTC transaction (CONFIG/37000/[Microsoft][ODBC SQL Server Driver][SQL Server]MSDTC on server 'XYZ123' is unavailable.) : Connected = [true]
• (01140/DirSync) ERR> Database = [CONFIG], SQLState =[37000], errorCode = [8501]: [Microsoft][ODBC SQL Server Driver][SQL Server]MSDTC on server 'XYZ123' is unavailable.
• (01140/DirSync) WRN> Context [29717592]: Commit operation failed. Deleting objects..
• failed to enlist connection to DTC transaction (CONFIG/25S12/[Microsoft][ODBC SQL Server Driver]Distributed transaction error)...
• Same error exists when making any changes to directory objects in CDT. For example:
• When checking CDT (Customer Desktop Terminal), users are not synchronized with the Directory database even though they are flagged for synchronization in the System Configurator
• Unable to edit values or delete entries in the Directory

  Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

• SAP Contact Center
• Microsoft SQL Server 2008
• Microsoft SQL Server 2008R2
• Microsoft SQL Server 2012
• Microsoft SQL Server 2012R2

Directory, Empty, Sync, Synchronization, DirSyc Exc>, cannot get directory entry, Business Communication Management, Contact Center, Unable to update database, delete user, add user, SC, CCtr, SCC, Contact Center, CCI, CRM-CCI, CDT, Delete, User, Failed to enlist connection to DTC, DTC, Microsoft, ODBC, SQL, Distributed transaction error, MS DTC , KBA , CRM-CCI , Contact Center Infrastructure , How To