1806172 - Error: "HTTP Status 500 -Servlet execution error" when accessing Information Steward

• Cannot log into Information Steward.
• Upgraded tomcat to a new version and now Information Steward does not work.
• Error:  "HTTP Status 500 - Servlet execution threw an exception"
  
  --------------------------------------------------------------------------------
  
  type Exception report
  
  message Servlet execution threw an exception
  
  description The server encountered an internal error that prevented it
  from fulfilling this request.
  
  exception
  
  javax.servlet.ServletException: Servlet execution threw an exception
  com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:159)
  
  
  root cause
  
  java.lang.NoClassDefFoundError
  javax.crypto.Cipher.getInstance(DashoA12275)
  oracle.security.o5logon.O5LoginClientHelp er.decryptAES(Unknown Source)
  oracle.security.o5logon.O5LoginClientHelper.generateOAuthResponse(Unknown Source)
  oracle.jdbc.driver.T4CTTIoauthenticate.marshalOauth(T4CTTIoauthenticate.java:457)
  oracle.jdbc.driver.T4CConnection.log on(T4CConnection.java:367)
  oracle.jdbc.driver.PhysicalConnection.<init>(PhysicalConnection.java:508)
  oracle.jdbc.driver.T4CCon nection.<init>(T4CConnection.java:203)
  oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:33)
  oracle. jdbc.driver.OracleDriver.connect(OracleDriver.java:510)
  java.sql.DriverManager.getConnection(DriverManager.java:525)
  java.sql. DriverManager.getConnection(DriverManager.java:140)
  com.sap.connectivity.cs.java.drivers.jdbc.wrapper.JDBCWrapper.getConnection( JDBCWrapper.java:77)
  com.sap.connectivity.cs.java.drivers.jdbc.JDBCDriver.createConnection(JDBCDriver.java:1120)
  com.sap.conne ctivity.cs.java.drivers.jdbc.JDBCDriver.connect(JDBCDriver.java:1172)
  com.sap.connectivity.cs.java.JAVAGenericJob.<init>(JAVAGen ericJob.java:71)
  com.sap.connectivity.cs.java.JAVAJob.<init>(JAVAJob.java:32)
  com.sap.connectivity.cs.java.JAVAOpenJob.<init>( JAVAOpenJob.java:39)
  com.sap.connectivity.cs.java.JAVARDBMSJob.<init>(JAVARDBMSJob.java:36)
  com.sap.connectivity.cs.java.JAVAR epositoryJob.<init>(JAVARepositoryJob.java:38)
  com.sap.connectivity.cs.java.RepositoryJob.<init>(RepositoryJob.java:57)
  com.sa p.connectivity.cs.java.ConnectionServer.getJob(ConnectionServer.java:276)
  com.sap.connectivity.cs.core.ConnectionServer.CreateJo b(ConnectionServer.java:65)
  com.sap.connectivity.cs.api.trace.EnvironmentLogger.CreateJob(EnvironmentLogger.java:1324)
  com.sap .connectivity.cs.extended.ConnectionServer.CreateJob(ConnectionServer.java:878)
  com.sap.connectivity.cs.api.trace.EnvironmentLog ger.CreateJob(EnvironmentLogger.java:1324)
  com.bobj.mm.core.sqlimpl.CSProcessorManager.create(CSProcessorManager.java:404)
  com .bobj.mm.core.MMTransaction.getConnectionHolder(MMTransaction.java:292)
  com.bobj.mm.core.sqlimpl.CSSQLProcessor.<init>(CSSQLProc essor.java:51)
  com.bobj.mm.core.sqlimpl.CSProcessorManager.initCSProcessor(CSProcessorManager.java:477)
  com.bobj.mm.core.sqlim pl.CSProcessorManager.getSqlProcessor(CSProcessorManager.java:340)
  com.bobj.mm.core.MMWarehouse.getSqlProcessor(MMWarehouse.java :1255)
  com.bobj.mm.core.MMWarehouse.executeQuery(MMWarehouse.java:1126)
  com.bobj.mm.core.MMWarehouse.addTables(MMWarehouse.jav a:2408)
  com.bobj.mm.core.MMWarehouse.getTableMetaData(MMWarehouse.java:2386)
  com.bobj.mm.core.MMWarehouse.getMetaMetaData(MMWa rehouse.java:2314)
  com.bobj.mm.core.MMWarehouse.init(MMWarehouse.java:2253)
  com.bobj.mm.core.MMWarehouse.init(MMWarehouse.java :450)
  com.businessobjects.emm.repo.MMWarehouseBean.init(MMWarehouseBean.java:166)
  com.businessobjects.emm.login.ui.actions.Log inRedirect.initializeMMWarehouse(LoginRedirect.java:200)
  com.businessobjects.emm.login.ui.actions.LoginRedirect.execute(LoginRed irect.java:101)
  org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419)
  org.apache.struts.ac tion.RequestProcessor.process(RequestProcessor.java:224)
  org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194) com.businessobjects.emm.servlet.MMActionServlet.process(MMA
  ctionServlet.java:36)
  org.apache.struts.action.ActionServlet.doGet (ActionServlet.java:414)
  javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
  javax.servlet.http.HttpServlet.service(H ttpServlet.java:717)
  com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)
  com.b usinessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)
  com.businessob jects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)
  com.businessobjects.emm.login.ui.TraceLogSc opeFilter.doFilter(TraceLogScopeFilter.java:35)
  com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegi stration.java:72)
  com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
  com.busin essobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)
  com.busines sobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
  com.businessobjects .http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
  javax.servlet.http.HttpServlet.service(HttpServlet.java:717) org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220)
  javax.servlet.http.HttpServlet.service(HttpSer vlet.java:717)
  com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:159)
  
  
  note The full stack trace of the root cause is available in the Apache
  Tomcat/6.0.36 logs.
  
  

SAP Information Steward

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