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1806853 - BI 4.0: Microsoft Visual C++ Runtime Library - Runtime Error when updating Windows 7 machine to SP5.

Symptom

  • Microsoft Visual C++ Runtime Library - Runtime Error when updating Windows 7 machine from SP4 FP1 to SP5.
  • Windows Event log entry:

Faulting application name: SetupEngine.exe, version: 14.0.5.882, time
stamp: 0x5091c07e
Faulting module name: SetupEngine.exe, version: 14.0.5.882, time stamp:
0x5091c07e
Exception code: 0x40000015
Fault offset: 0x0012d9b1
Faulting process id: 0x450
Faulting application start time: 0x01cddf64d73ac90a
Faulting application path: C:\Program Files (x86)\SAP
BusinessObjects\InstallData\setup.engine\SetupEngine.exe
Faulting module path: C:\Program Files (x86)\SAP
BusinessObjects\InstallData\setup.engine\SetupEngine.exe
Report Id: e62327c2-4b58-11e2-a7d1-f3c822919dbb

  • Most recent timestamped folder under <INSTALLDIR>\Program Files (x86)\SAP BusinessObjects\InstallData\logs\ contains entries such as: 

Error: Display text: Path not found: \\?\C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\aaa.txt-4.0-core-nu
11:25:47.076 Error: Assert(revisionFolders.size() > 0) failed in file .\InstallStateMigrator.cpp line 102
Message:
No revisions found in cache for du: C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\aaa.txt-4.0-core-nu\

 


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.0 SP5
  • Client tools
  • Windows 7

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

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