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1807931 - Publication failed when using Dynamic Recipient and Personalization with Dynamic Mapping in BI 4.0

Symptom

  • All publications fail after personalizing it with dynamic values. Error:"Service Provider is not ready, please make sure the connection is open. (CRS 300003) (FBE60512)"
  • When scheduling the Publication to all recipients without personalization, it runs successfully
  • When scheduling the Publication to exactly one recipient and using the personalization values (which comes from the dynamic recipient report) the Publication runs successfully
  • When scheduling the Publication using all users from the dynamic recipient report using the personalized prompt values, it fails
  • Assigning a fix value in the personalization, the Publication runs fine
  • Assigning a dynamic value for one parameter, the Publication fails and returns the error message "Service Provider is not ready, please make sure the connection is open. (CRS 300003) (FBE60512)"
  • Only when we changing the default parameter in Personalization option of the Publication, the issue occurs
  • Issue occurs no matter which kind of dynamic recipient is used (WebI report, Crystal report, Excel file)
  • Issue occurs no matter which source report is used
  • Issue occurs no matter which destination is used

Logs show the following:

2012-12-19 16:34:33,420 INFO [PublishingService:RunInstancePool-1] BusinessObjects_PublicationAdminLog_Instance_119793 - [Publication ID # <pub_id_number>] - Running publication instance.
2012-12-19 16:34:33,544 INFO [PublishingService:RunInstancePool-1] BusinessObjects_PublicationAdminLog_Instance_119793 - [Publication ID # <pub_id_number>] - The global delivery rule for this publication was met; publication processing will now begin.
2012-12-19 16:38:20,699 ERROR [PublishingService:HandlerPool-0] BusinessObjects_PublicationAdminLog_Instance_119793 - [Publication ID # <pub_id_number>] - Error while processing document "<report_name>" (id <id_number>): Service Provider is not ready, please make sure the connection is open. (CRS 300003) (FBE60512)
2012-12-19 16:38:20,699 ERROR [PublishingService:HandlerPool-0] BusinessObjects_PublicationAdminLog_Instance_119793 - [Publication ID # <pub_id_number>] - Error while processing document "<report_name>" (id <id_number>): Service Provider is not ready, please make sure the connection is open. (CRS 300003) (FBE60512)
2012-12-19 16:38:20,699 ERROR [PublishingService:HandlerPool-0] BusinessObjects_PublicationAdminLog_Instance_119793 - [Publication ID # <pub_id_number>] - Scheduling document job "<report_name>" (id <id_number>):failed: Scope batch job processing failed. (CRS 300006) (FBE60502)
2012-12-19 16:38:21,042 INFO [PublishingService:RunInstancePool-1] BusinessObjects_PublicationAdminLog_Instance_119793 - [Publication ID # <pub_id_number>] - Publication scheduling complete.


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Environment

SAP BusinessObjects Business Intelligence 4.0 SP04 (with Patch)

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3

Keywords

KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , BI-BIP , Business intelligence platform , Bug Filed

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