SAP Knowledge Base Article - Preview

1810121 - BI 4.0 - NullPointerException in BI and CMC before login

Symptom

While accessing the server links for CMC and BI, the following error message is displayed immediately:

HTTP Status 500 -

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type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
 com.businessobjects.servletbridge.customconfig.Config.<init>(Config.java:37)
 com.businessobjects.servletbridge.customconfig.ConfigReader.getConfig(ConfigReader.java:274)
 com.businessobjects.pinger.TimeoutManagerFilter.getSessionState(TimeoutManagerFilter.java:201)
 com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:82)


note The full stack trace of the root cause is available in the Apache Tomcat/6.0.24 logs.
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Environment

  • SAP BusinessObjects Business Intelligence 4.0 (BI 4.0)
  • Tomcat
  • Windows (All versions)
  • Problem seen ONLY after install, patching or redeployment of WAR files

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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