Symptom
- Parameter prompt generate an error.
- When attempting to create a new parameter, the parameter Edit dialog window has warning text box floating around the window when resized, and the OK button disabled.
- In Crystal Reports, when refreshing a report that contains at least one parameter, the prarameter prompt displays the following error:
'An error has occurred in the script on this page.
Line: 23
Char: 1
Error: Library not registered'
Environment
- Crystal Reports 8
- SAP Crystal Reports 2011
- SAP Crystal Reports 2013
- SAP Crystal Reports 2016
Reproducing the Issue
- Install Crystal Reports 8
- On the same computer, install Crystal Reports 2011 and above.
- Uninstall Crystal Reports 8
- In Crystal Reports 2011 and above, create a new report off any data source.
- Create new parameter, and notice the "OK" button is grayed out.
Cause
- When uninstalling Crystal Reports 8, it removes registry permissions from certain registry keys, as the result Crystal Reports 2011 was not properly registered.
- For more details, see the Microsoft Knowledge Base Article 268553
Resolution
- To resolve the registry key rights issue Follow the resolution from Microsoft:
See Also
Keywords
KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed
Product
SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 8.0
Attachments
scr8_webregfix.exe |