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SAP Knowledge Base Article - PublicSymptom
Getting "Route permission denied" error message from SAProuter when a SAP support engineer is connecting via to a customer server via SAProuter using a password stored in the secure area.
Environment
SAProuter
Reproducing the Issue
The customer has set up SAProuter with a password and configured the SAPROUTAB according to instructions on the SAP Support Portal.
The SAP support engineer connects remotely to the customer system using the SAProuter password and gets the error message.
Cause
The password is too long.
There is a limit of 8 characters for the SAProuter password.
Resolution
Change the password to a string no longer than 8 characters.
Keywords
remote support, remote supportability, SAP router, remote connections, TCPproxy , KBA , BI-BIP , Business intelligence platform , XX-SER-NET , Remote Network Connections for On-Premise Customers , Problem
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