1819848 - How to troubleshoot if all metrics are grey in System Monitoring

• No metrics can be pushed or pulled from the managed system to the Solution Manager system resulting in grey metrics
• No alerts are generated in the Alert Inbox resulting in no email notifications

• Solution Manager 7.1
• Solution Manager 7.2
• SAP Solution Manager 7.1, version for SAP HANA

System Monitoring, Self Monitoring,Technical Monitoring, Solman_Setup, SOLMAN, ECE, Event Calculation Engine, MAI, Directory, Repository, Events, infrastructure, No Alerts, Alert Inbox, No Notifications, SM37, SAP_ALERT_CALCULATION_ENGINE, the category ENGINE could not be calculated due to an enqueue error, the category ENGINE could not be calculated due to an enque error , KBA , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-MON-SYS , System Monitoring , Problem