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1821546 - Database access error. Reason Loading shared object failed.....Cannot verify DB login information

Symptom

  • Within cmsdbsetup.sh or serverconfig.sh, after specifying the correct MySQL credentials, the following error is returned:
    • Database access error. Reason Loading shared object failed. First tried to load library mysqlclient and failed because of error. Second tried to load library libmysqlclient.so and failed because of error. Cannot verify DB login information.


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • MySQL CMS database
  • Supported RHEL / SLES Linux Operating system
  • MYSQL C-API CMs database connector

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

libmysqlclient.so, mysql C-API, linux, connector BI 4, BI4 , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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