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SAP Knowledge Base Article - PreviewSymptom
When trying to refresh a migrated or newly created Crystal Report in the viewer, it returns the following error messages:
The viewer could not process an event. Error in File <report name>Failed to load database information. []---- Error code:0 [CRWEB00000119] Show Details: "failed to open connection"
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Environment
- Business Intelligence Platform (BI) 4.0, any patch level
- all Unix platforms
- 32 bit and 64 bit ODBC connections required on same server
Product
SAP BusinessObjects Business Intelligence platform 4.0
Keywords
Failed to load database information, Error code:0 [CRWEB00000119], CRWEB00000119, "failed to open connection", odbc, BI 4, BI4, BI 4.0, Linux, Solaris, BOE_USE_32BIT_ENV_FOR, 13, 32bit 64bit, 32 vs 64, 32 bit 64 bit, cr2011, Crystal Reports 2011, legacy Crystal Reports, Solaris, Linux, Unix, odbc.ini, odbc32.ini
, KBA , BI-BIP-CRS , SAP Crystal Server , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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