1822403 - CRM IC How to enhance a global custom controller for CRM IC Webclient

Symptom

You want to enhance one of the global custom controller used in IC but your coding is not taken into account.

Environment

SAP CRM Interaction Center starting with 2007 for custom controllers which get called by method GET_CUSTOM_CONTROLLER of CL_BSP_WD_CONTROLLER.

Business Roles of type B IC Webclient Business Role

Product

SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions

Keywords

CRMCMP_BPIDENT CRMCMP_UIEVENTS ICCMP_BT_GLOBAL ICCMP_FEEDBACK GET_CUSTOM_CONTROLLER , ABAP extensibility , enhancement set , KBA , CRM-IC-FRW , Framework , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.