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SAP Knowledge Base Article - PreviewSymptom
You want to enhance one of the global custom controller used in IC but your coding is not taken into account.
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Environment
SAP CRM Interaction Center starting with 2007 for custom controllers which get called by method GET_CUSTOM_CONTROLLER of CL_BSP_WD_CONTROLLER.
Business Roles of type B IC Webclient Business Role
Product
SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions
Keywords
CRMCMP_BPIDENT CRMCMP_UIEVENTS ICCMP_BT_GLOBAL ICCMP_FEEDBACK GET_CUSTOM_CONTROLLER , ABAP extensibility , enhancement set , KBA , CRM-IC-FRW , Framework , How To
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