Symptom
You use CRM Interaction Center and are facing a problem with business transactions. You want to figure out the right application component:
- To search for SAP Notes or KBAs in the support portal.
- To open a customer case on the support portal via solution manager for a new bug you have identified in your system.
Additionally, you want to get access to related master KBAs.
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Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
supportability , how to find documentation , OneOrder , KBA , crm-ic-bf , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-FRW , Framework , CRM-IC , Interaction Center WebClient , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.