SAP Knowledge Base Article - Preview

1826423 - Web Intelligence Rich client when using Active directory authentication (Kerberos) throws the error "Logon failure due to an internal error"

Symptom

  • Using a valid AD account using Web Intelligence Rich client gets the error Logon failure due to an internal error
  • The same account can Single Sign on to BI launchpad

Traces on the client application show:

|X| 4240|4348| |||||||||||||||ssoplugin: SSPISession::~SSPISession() -- CtxtHndle does not require releasing.
| | 4240|4348| |||||||||||||||ssoplugin: SSOImpl::FreeString() -- Called with a NULL buffer; doing nothing!
| | 4240|4348| |||||||||||||||WinAD: CKerbSessionMgr::GenClientContext() caught xn
| | 4240|4348| |||||||||||||||WinAD: StartKerbLogin failed: 100
| | 4240|4348| |||||||||||||||
| | 4240|4348| |||||||||||||||WINAD: CADImpl::GetError() -----------------------------------------------------------
| | 4240|4348| |||||||||||||||WINAD: CADImpl::GetMsgContent() -----------------------------------------------------------
| | 4240|4348| |||||||||||||||.\proxy_impl.cpp(855)
| | 4240|4348| |||||||||||||||(.\proxy_impl.cpp:1012) Unknown exception has occurred.
| | 4240|4348| |||||||||||||||(.\encomsessionmgr.cpp:475) Exception: Reason: Internal error.


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Environment

  • BusinessObjects Enterprise XI 3.1
  • SAP Business Intelligence 4.0

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-RA-WBI , Web Intelligence , Problem

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